Canadian Virtual Assistant Policies

 

Initial Consultations

SMac To The Rescue offers every new client a free initial consultation – whether it takes 1/2 hour or two hours, we want to know what your business needs are!

Working With Us

When you work with the SMac To The Rescue team you'll be getting access to experienced VAs that have a variety of super skills to meet your needs.

Please take a moment to fill out our Discovery Questionnaire.

You can rest assured that as independent business owners ourselves we always aim to please! Our reputation speaks for itself; if you haven't already please check out the gossip about us on our Testimonials page.

*Prices will vary depending on the types of services you choose when you fill out our discovery questionnaire. After we've collected this initial information we will be in touch to book a chat, and after our chat we will provide you with an estimate.

Payment Options

SMac To The Rescue accepts payments by email transfer and credit card via our online payment system, Freshbooks.

Policies & Terms

  • An initial deposit is required prior to the start of any new client contract and is non-refundable
  • If a project stalls for more than 30 days (stalling is defined as lack of direction, response, or approval to move forward by the Client via email or phone after repeated attempts by us to make contact) then the current project will be automatically considered complete and SMac To The Rescue is no longer responsible for the project unless further arrangements are made with the client and a reactivation fee has been paid.
  • Invoices are created within the first 5 days of every month and are due on or before the 15th of the same month.
  • A $10 late fee will be charged per month on all invoices not paid by the end of the month in which the invoice was received.
  • Refunds may be provided or denied at the sole discretion of SMac To The Rescue.
  • Expenses that may be added to a client’s invoice include, but are not limited to: stationary supplies, postage, courier, photocopying, purchasing of items/tickets/etc. and no expenses will be incurred without your prior consent.
  • We reserve the right to refuse service to anyone.

So what are you waiting for?

Have more questions? Ready to get started? Send us a signal and we'll come to your rescue...