250-357-9267 [email protected]

Canadian Virtual Assistant Policies

Initial Consultations

SMac To The Rescue offers every new client a free initial consultation – whether it takes 1/2 hour or two hours, we want to know what your business needs are!

Payment Options

SMac To The Rescue accepts payments by cheque (within Canada), email transfer, and credit card via our online payment system, Freshbooks.

Policies & Terms

  • An initial deposit is required prior to the start of any new client contract and is non-refundable
  • If a project stalls for more than 30 days (stalling is defined as lack of direction, response, or approval to move forward by the Client via email or phone after repeated attempts by us to make contact) then the current project will be automatically considered complete and SMac To The Rescue is no longer responsible for the project unless further arrangements are made with the client and a reactivation fee has been paid.
  • Expenses that may be added to a client’s invoice include, but are not limited to: stationary supplies, postage, courier, photocopying, etc. and no expenses will be incurred without your prior consent
  • Invoices are created within the first 5 days of every month and are due on or before the 15th of the same month.
  • A $10 late fee will be charged per month on all invoices not paid by the end of the month in which the invoice was received.
  • There will be a $40.00 charge for all NSF cheques.

Gift Certificates

Do you have a busy person in your life that could use our services? Give them the gift that will save them time and money – a gift certificate for efficient virtual assistant services by SMac To The Rescue!

Gift Certificates are sold in various increments – simply choose which package you’d like to give and we will create your gift certificate and mail it to you. If you’d like we can even send it directly to the recipient on your behalf.

So what are you waiting for?

Have more questions? Need some help? Contact SMac To The Rescue to set up your free initial consultation.